Conversational AI
Conversational artificial intelligence (AI) refers to technologies, like chatbots or virtual agents, which users can talk to. They use large volumes of data, machine learning, and natural language processing to help imitate human interactions, recognizing speech and text inputs and translating their meanings across various languages.
Conversational AI Use Cases
Conversational AI is fast turning into the most popular technology in the field of Artificial Intelligence. Each day, more and more businesses are employing it to either manage their team or cater to their customers better — while staying competitive.But how exactly can you use conversational AI technology at your company?Let’s look at some conversational AI use cases to find your answer.
ITSM
- Incident management
- Smart look-ups
- Critical alerts and monitoring
- FAQ and knowledge management
Operations
- Auto trigger RPA workflows
- Document cognition
- Auto-escalation
- TAT and error rates
Human Resources
- New hire on boarding
- Leave management
- Meeting scheduler
- Reimbursement processing
- Payroll management
Customer Support
- 24/7 chat and call support
- Multilingual support
- Omni-channel support
- Live agent transfer
Sales
- Order management
- Up-sell and cross-sell
- Channel sales automation
Marketing
- Smart lead generation
- Conversational banners
- AI powered landing pages
Benefits of Conversational AI
Facilitate Seamless Live Communication
Make Customer Service Available 24/7
Save Time and Money
Reduce People-to-People Interactions with Customers
Eliminate Tedious Time-Consuming Tasks
Offer a Smoother Customer Journey
Reduce Stress for Consumers
Eliminate Interactive Voice Response (IVR) Systems
Humanize Your Brand
Make Marketing More Targeted
Help Grow Your Business
